Privacy Policy

We are committed to safeguarding the privacy of our website visitors. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://www.arrowgatepublishing.com (the “Site”). 

PRIVACY NOTICE

Arrow Gate Publishing (‘AG’) (‘we’ or ‘us’ ‘our’) gathers and processes your personal information in accordance with this privacy notice and compliance with the relevant data protection Regulation laws. This notice provides you with the necessary information regarding your rights and our obligations and explains how, why, and when we process your personal data.

PERSONAL INFORMATION WE COLLECT

AG processes your personal information to meet its legal, statutory, and contractual obligations and to provide you with our products and services. AG will never collect any unnecessary personal data from you and will not process your information in any way other than as specified in this notice. The personal data that we might collect from you is this:

  • Home Address
  • Business Address
  • Personal Email
  • Business Email
  • Home Telephone Number
  • Mobile Telephone Number

 When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or PayPal), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we generally collect to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you.
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, we provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

AG will not share or disclose any of your personal information without your consent other than for the purposes specified in this notice or where there is a legal requirement. AG uses third parties so that it can provide you with the various services and products it offers. All processors acting on our behalf only process your data in accordance with instructions from AG and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

We also use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please get in touch with us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy occasionally to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 16.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please get in touch with us by emailing sandradavid@arrowgatepublshing.com or by mail using the details below:

Arrow Gate Publishing Ltd

Privacy Compliance Officer

22 Vineyard Way,

Pufleet-On-Thames,

Purfleet

RM19 1UD